Credit & Collections Supervisor – Portuguese Market

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We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
People Leader

All Job Posting Locations:
Porto Salvo, Portugal

Job Description:

In this role, you will combine Credit & Collections expertise, customer partnership, process improvement, and team leadership.

You will have the opportunity to make a visible impact on cash flow, customer experience, and the development of the wider team.

What you will do


* Manage cash collection for your assigned region and customer portfolio in line with defined procedures, finance principles, and applicable legislation.


* Drive performance against key financial targets including Past Due, DSO, and Unapplied Cash.


* Build and maintain strong relationships with a diverse customer base across the markets in scope, including wholesalers, hospitals, distributors, and public entities.


* Act as a trusted point of contact for local organizations, Customer Service, Audit, Finance Reconciliation, and Invoice Processing teams, providing clarification and resolving issues when needed.


* Perform all required Invoice-to-Cash (I2C) procedures accurately and on time.


* Act as a go-to expert for your market/team, supporting colleagues with more complex cases and scenarios.


* Identify opportunities to improve, simplify, and automate processes, proactively bringing forward new ideas.


* Recommend actions to minimize DSO, credit exposure, and write-off risk.


* Evaluate credit risk, recommend and set credit limits in accordance with defined procedures, including decisions related to order blocks and holds.


* Deliver services and reporting in line with agreed Service Level Agreements (SLAs).


* Support the calculation of general and specific bad debt reserves.


* Prepare data and documentation for quarterly and annual audit requests.


* Participate proactively in intradepartmental GFS EMEA activities and contribute to broader team initiatives.


* Engage directly with customers, including face-to-face customer visits.


* Demonstrate an understanding of AI concepts and frameworks, including responsible and ethical AI practices, and effectively use p...