Food & Beverage Supervisor (C&E)

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities.

With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

As Food & Beverage Supervisor, you will help coordinate the day-to-day operations of our unique dining experiences, In-Room Dining (IRD), restaurant, bar and conferencing. 

At the heart of this role, you will bring the 7 Paintings immersive dining experience to life! Captivate guests through engaging storytelling, scripted introductions and interactive course presentations, while coordinating the timed dining experience, audio visual elements and projection sequences to create a truly unique and unforgettable evening.

Your day to day



* Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met


* Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing


* Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training


* Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards


* Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.


* Coordinate food and beverage service, including order taking, preparation, presentation and payments


* Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation


* Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement

What we need from you


* Previous experience in Food & Beverage, Events, Conferencing or Banquet operations


* Conferencing and Events or banquet operations experience is highly regarded


* A valid Responsible Service of Alcohol (RSA) certificate


* Flexible availability and shift work, including weekends, public holidays and evenings 


* A proactive approach to following policies and procedures, maintaining consistent service standards and delivering exceptional guest experiences


* Strong attention to detail, with sound literacy and numeracy skills


* Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and respond to situation to ensure guests receive prompt actions


* A passion for delivering results while continuously developing both people and self


* You’ll be on your feet most of the day with bending and kneeling.

Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you


* Confidence using computers and hotel systems, including PMS and POS


* Genuine passion for di...