Retail Service Representative I

Job Title: Retail Service Representative Location: Covington, Indiana Company: The Fountain Trust Company Job Type: Full-Time The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and eastern Illinois, is seeking a dedicatedRetail Service Representativeto join our team.

This position is located at our Covington branch.

As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

Key Responsibilities: Customer Interaction: Greet customers warmly and provide a welcoming environment.Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

Required Skills and Qualifications: Customer-Centric: A positive and approachable attitude in all customer interactions.Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.Technology Proficiency: Basic computer skills for processing transactions and managing customer information.Physical Requirements: Ability to lift up to 40 lbs.

when necessary.Language: Bilingual in Spanish is highly desirable.

Education & Experience: Preferred: Associates degree or equivalent education.Experience: Prior experience in customer service, retail, or cash handling is highly valued.