Director, Clinical Support Services

The Director of Clinical Support Services is tasked with translating the concepts of service excellence, patient experience and patient relations into actionable behaviors.

This position will take a culture committed to clinical excellence into the evolving world of patient & family-centered care, and, assist CARTI in becoming a national leader in the patient experience.

Working in partnership with the executive and operational teams of each CARTI location, the Director of Clinical Support Services will.

facilitate planning, development and implementation of strategic patient support services for CARTI.

This position will serve as liaison between CARTI, the medical staff, supporting departments and community resources.

SPECIFIC JOB DUTIES AND RESPONSIBILITES: Establishes and maintains consistently high standards across all areas of responsibility within CARTI.

Fosters a collaborative environment between nutrition services, dental services and speech language pathology for improved patient outcomes.

Engages in a joint effort with breast surgical oncologists and lymphedema therapists to provide optimal outcomes for patients with breast cancer and/or lymph node removal surgery.

Empowers facilitators of CARTI support groups and education workshops through regular communication of updated registrations and curriculum, alongside ongoing support and encouragement.

Ensures referral channels through electronic medical record are in working order and referrals scheduled for services in a timely manner.

Leads the strategic development and hands-on implementation of impactful programs directly benefiting cancer patients, their families, and caregivers.

This involves identifying needs, designing effective interventions, and ensuring successful delivery to enhance their overall experience and well-being through the Bridge Programming or specific support service.

Proactively identifies challenges and drives innovative solutions to create enthusiasm for new initiatives.

Directs operations for key support services, including mental health, genetic counseling, dietetics, speech language pathology, contract wellness, and Bridge Program outreach.

Assesses patient needs within assigned functions and develops targeted goals, objectives, and initiatives.

Ensures seamless integration, efficiency, and patient focus across all managed departments, services, and programs.

Actively leads and/or contributes to relevant planning groups and committees.

Develops and manages departmental budgets (capital and operating), ensuring financial accountability.

Determines and addresses human resource needs, implementing plans for talent acquisition, training, and retention.

Develops and implements policies and procedures, establishing performance tracking methods for supported departments.

Leads community relations and outreach efforts for the support services department.

Works effectively with the CARTI foundation to ensure the proper utilization of funds for support services.

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