Manager, Infrastructure & Digital Workplace Services

Job Summary
The Manager, Infrastructure & Digital Workplace Services provides strategic and technical leadership for Trellis's enterprise infrastructure and employee technology services, including server, cloud, network, endpoint, desktop, and collaboration platforms.

This working manager directs multidisciplinary teams, establishes operational and investment priorities, and ensures technology services are secure, resilient, scalable, and aligned with organizational objectives.

The position partners with Security, application teams, business leaders, and vendors to manage risk, modernize the technology environment, lead major incident response, and improve the employee technology experience
Location

The position is hybrid, two days weekly required in office.

Office location is Round Rock, Texas.
Essential Responsibilities

The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation:
Team Leadership and Workforce Development



* Direct, manage, coach, and develop personnel responsible for server and cloud infrastructure, network engineering and operations, endpoint engineering, desktop support, and digital workplace and collaboration services.


* Translate organizational objectives into documented team and individual goals.


* Establish accountability while encouraging collaboration and technical initiative.


* Conduct recurring one-on-one meetings, team meetings, career-development discussions, and formal performance evaluations.


* Delegate work according to skill, risk, urgency, and employee-development needs.


* Establish clear decision rights, ownership assignments, and escalation expectations.


* Promote accountability, collaboration, technical excellence, continuous improvement, and professional customer service.


* Participate in recruitment, candidate evaluation, hiring, onboarding, corrective action, recognition, and retention activities.


* Address performance, conduct, workload, and team-conflict concerns promptly and professionally.

Infrastructure and Cloud Operations



* Provide management and technical oversight for Trellis server, cloud, directory, virtualization, storage, backup, and recovery services.


* Guide the design, implementation, administration, maintenance, and lifecycle management of Windows Server, Azure infrastructure services, Microsoft 365 tenant services, Active Directory, Entra ID, Group Policy, DNS, DHCP, VMware, storage, backup platforms, and supporting Windows infrastructure.


* Ensure server builds, changes, and deployments follow approved configuration, hardening, vulnerability-management, change-control, and documentation requirements.


* Oversee capacity, performance, availability, patching, monitoring, backup, recovery, and lifecycle planning.


* Identify aging, unsupported, high-risk, or operationally inefficient infrastructure and recommend remediation.

Network...