Client Value Executive

POSITION SUMMARY The Client Value Executive (CVE) is the primary long-term success partner for a portfolio of Strategic Information Groups most strategic manufacturing clients.

This role exists to ensure clients continuously realize measurable business value from their investment in QAD and other related SIG represented solutionstransforming satisfied customers into loyal advocates and identifying opportunities to deepen the partnership over time.

The CVE blends deep manufacturing and QAD domain expertise with a client-first mindset, acting as the voice of the client inside SIG and the voice of SIGs capabilities to the client.

Success is measured by client health, retention, adoption, and expansion.

ESSENTIAL FUNCTIONS Client Relationship & Success Management Own the post-implementation relationship for an assigned portfolio of enterprise manufacturing clients, serving as their primary strategic point of contact within SIG.

Develop and maintain executive-level relationships with key stakeholders at each client, including C-suite, VP, and Director-level contacts.

Conduct regular Executive Business Reviews (EBRs) to assess client health, measure ROI, celebrate wins, and align on future priorities.

Create and manage individualized Client Success Plans that define measurable goals, milestones, and mutual commitments for each account.

Monitor client satisfaction signals (usage data, support patterns, NPS) and proactively intervene when risk indicators emerge.

Value Realization & Adoption Collaborate with clients to define success metrics and KPIs tied to their business objectives, ensuring SIG solutions are driving tangible outcomes.

Drive product adoption by identifying underutilized capabilities within QAD, SIG IP, and partner solutions that could unlock additional client value.

Develop and present solution roadmaps, partnering with Solutions Architects including upgrades, new modules, SIGIP enhancements, and complementary productsaligned to each clients evolving business needs.

Partner with SIG Consulting to facilitate smooth delivery of services, ensuring projects land on time, on budget, and deliver promised outcomes.

Retention & Expansion Own renewal accountability for assigned accounts, partnering with Sales to ensure timely, successful renewals with minimal risk of churn.

Identify and qualify organic growth opportunities within the client baseincluding additional modules, services, regions, or user expansionsand partner with Account Executives to progress these opportunities.

Advocate internally for product enhancements, SIG IP development, and partner solutions that address client-identified gaps in QAD functionality.

Cross-Functional Collaboration & Advocacy Serve as the primary liaison between the client and SIGs internal teamsSales, Consulting, Product, Support, and Partner organizationsto ensure a seamless client experience.

Provide structured client feedback and Voice of Customer insights to Product and Consulting leadership to inform...