Station Manager - Purfleet

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites.

As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
 

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
 

Role Overview

As Station Manager for Purfleet, you will lead all aspects of station operations, driving exceptional customer service, commercial growth and operational excellence.

You will be responsible for delivering strong financial performance, developing innovative customer solutions and ensuring the highest standards of safety and service.

Leading a diverse team, you will create a high-performing culture through coaching, development and engagement.

This is a strategic leadership role with accountability for business growth, customer satisfaction and the continued success of the Purfleet operation.
 

Key Responsibilities:


* Lead the Purfleet Station team, creating a high-performing and customer-focused culture.


* Drive exceptional service delivery and customer satisfaction across all products and services.


* Develop and implement innovative, customer-centric solutions that support business growth.


* Own customer relationships, including retention, profitability, contract renewals, and new business implementation.


* Deliver station financial performance, including P&L accountability, budget achievement, and cost optimisation.


* Identify and develop new commercial opportunities, services, and value-added solutions.


* Champion a safety-first culture, ensuring the wellbeing of all employees and compliance with operational standards.


* Develop talent through coaching, training, succession planning, and employee engagement initiatives.


* Build strong partnerships with sales, operations, and s...