VP, Digital Technology (Consumer)

JOB DESCRIPTION

As our VP, Digital Technology on our Digital Consumer team within our Personal Lines business, you will shape the technology strategy that drives growth, deepens customer engagement, and improves the digital experience for affluent and high-net-worth customers.

You will have a direct impact on how customers and partners interact with Chubb by delivering seamless web, mobile, and embedded insurance experiences that make it easier to do business with us.

You will lead a global team of 50+ technology professionals and create the operating model, culture, and accountability needed to deliver at scale.

You will also manage a multi-million dollar budget, ensuring investments are aligned to business priorities, customer needs, and enterprise standards.

By partnering closely with business, product, and finance leaders, you will help accelerate innovation, improve delivery speed and reliability, driving to business goals that will directly impact the growth of our Personal Lines business.

In this role, you will:


* Define and drive a multi-year digital technology strategy for consumer-facing solutions, aligning roadmap investments to business priorities and large-revenue growth targets across PRS


* Lead, develop, and scale a team of 50+ globally distributed engineers, architects, and technology professionals, fostering a high-performance culture rooted in accountability, innovation, and customer obsession


* Own and manage a multi-million dollar capex and opex budget, ensuring disciplined financial governance, resource allocation, and delivery of measurable business value


* Partner with digital product, marketing, UX, design, and senior business and technology executives across the organization to align technology capabilities with customer experience goals and multi-year business planning


* Oversee Agile engineering delivery across web, mobile, backend, and cloud platforms - including Adobe, Salesforce, and internal insurance systems - while managing vendor, SI partner, and platform relationships across content, commerce, and marketing technologies


* Champion the use of AI to optimize the software development lifecycle (SDLC) and to power customer-facing interfaces that enhance the digital experience and make it easier to do business with Chubb; support partner integrations as a provider of embedded insurance capabilities


* Ensure digital solutions meet the highest standards of security, data privacy, accessibility (ADA/WCAG), and regulatory compliance, while defining and tracking KPIs that drive continuous improvement in performance, reliability, and customer satisfaction

QUALIFICATIONS



* 10-15 years of progressive technology leadership experience, with 5+ years in a VP-level or equivalent role leading large, globally distributed engineering teams in a consumer-facing digital environment


* Proven track record of developing and scaling digital and ecommerce solutions across web, mobile, ba...