Customer Service Representative - Hyperscale

Your Job

As a Customer Service Representative supporting our Hyperscale business, you will play a critical role in enabling operational excellence for strategic cloud and data center hyperscale customers.

You will support day-to-day account activities, help resolve complex business challenges, and contribute to delivering exceptional customer experience.

This role provides an opportunity to build a strong foundation in customer service, supply chain operations, and the rapidly growing hyperscale industry while developing skills that can lead to future career growth within the organization.

This role follows a hybrid work schedule with four days onsite and one day working remotely each week.

Our Team

Our team supports some of the world's largest technology and cloud infrastructure customers.

We work closely across customer service, planning, supply chain, operations, and commercial teams to ensure customer requirements are met with speed, accuracy, and accountability.

We value continuous learning, ownership, collaboration, and a desire to understand not only what we do, but why we do it.

Team members are encouraged to contribute ideas, challenge the status quo, and seek opportunities to create value for customers and business.

What You Will Do



* Support daily operational activities for assigned Hyperscale customer accounts.


* Manage customer orders, inventory, demand forecasts, and account-related transactions while maintaining a high level of accuracy.


* Monitor business activities, identify issues, and proactively coordinate resolution efforts with internal stakeholders.


* Analyze data, validate information, and execute processes that support customer and business requirements.


* Collaborate with cross-functional teams including Customer Service, Planning, Supply Chain, Operations, and Sales.


* Track open issues and commitments, ensuring timely follow-up and closure of action items.


* Support customer inquiries and escalation management by gathering information, communicating updates, and coordinating responses.


* Learn customer requirements, business processes, and account strategies to develop a broader understanding of the hyperscale business.


* Prioritize and manage multiple responsibilities while maintaining high levels of service and responsiveness.


* Identify opportunities to improve processes, increase efficiency, and create additional value for customers and the organization.

Who You Are (Basic Qualifications)



* High school diploma or equivalent.


* Two or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience.


* Proficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders.


* Strong organizational and follow-through skills with the ability to close the loop on commitments and issues
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