Field Account Manager

Job ID: 530504

CRH Americas Building Products is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The primary role of the Field Account Manager is to oversee the order process from PO to delivery for the Local Solutions business line.

The Field Account Manager will be responsible for supporting order processing, communication with customers, and stakeholders' coordination.

They will work closely with the Local Solutions team, local leadership, and finance teams to resolve any customer service, schedule, or contract issues.

They will also work with the Commercial Director on Forecasting and period-financial performance.

Job Location



* This position will be based in North Houston, TX.

Job Responsibilities



* Advise on customer expectations for order management and directly contribute to process improvement


* Maintain a long-term schedule for customer backlog and map future demand


* Develops, implements, and streamlines Local Solutions-specific processes to manage sales orders and dispute resolutions


* Effectively forecast shipments on a monthly, quarterly, and annual basis


* Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to commercial operations team.


* Collaborates with all stakeholders to drive process improvements; specifically act as a liaison between the Local Solutions business and local team to predict demand and drive asset utilization


* Works closely with local team to drive schedule attainment and resolve customer service issues


* Proactively minimize, respond to, and negotiate escalated customer disputes and claims


* Oversees the change order process to manage cost impacts


* Assumes overall responsibility for Local Solutions business line performance in the specified market


* Other duties as assigned

Job Requirements



* 5+ years sales and/or project management experience in industrial or construction environment preferred


* Demonstrated ability to read and understand blueprints and contracts


* Strong business and financial acumen that translates to sound, profitable sales, and business decisions


* Excellent communication skills and ability to relate across multiple...