ServiceNow Techno Functional Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As a ServiceNow Techno - Functional Lead, you will have the ability to share new ideas and collaborate on high-impact projects supporting mission-critical financial services initiatives-without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model.

The Project Talent Model (PTM) is a talent model tailored specifically for long-term, onsite client service delivery.

Recruiting for this role ends on 12/14/2026.

Work you'll do/Responsibilities

As a ServiceNow Techno-Functional Lead, you'll connect business needs with practical platform solutions.

You'll work with client stakeholders and delivery teams to understand processes, shape requirements, guide configuration and implementation, and support quality delivery across the ServiceNow lifecycle.


* Lead discovery sessions to understand business processes, user needs, and opportunities for ServiceNow improvement.


* Translate business requirements into user stories, process flows, functional designs, and configuration recommendations.


* Guide ServiceNow configuration and workflow development in collaboration with platform developers and technical teams.


* Support integrations and data flows between ServiceNow and other enterprise systems.


* Coordinate testing, defect resolution, release readiness, and deployment activities.


* Advise stakeholders on platform capabilities, implementation trade-offs, and opportunities to improve user experience and process efficiency.


* Prepare functional documentation and support knowledge transfer, adoption, and ongoing platform Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management


* Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.

Join our team of strategic advisers and architects, differentiated by o...