IT Director, North America & Global M365 Coach

We are seeking an IT Director North America & Global M365 Coach to lead regional IT delivery while shaping Microsoft 365 as a secure, scalable, and value-creating collaboration platform for GPT.

The role partners closely with business leaders to understand priorities, simplify work, enable innovation, and translate technology into measurable business outcomes.

It combines regional IT leadership with global M365 coaching, governance, adoption, and continuous improvement.

This person must be self-driven, hands-on, curious, and ready to help transform IT into a future-ready, business partner that embraces modern IT.

Your Impact


* Strategic Planning, Leadership & IT Transformation
+ Develop and execute IT strategy aligned to business priorities and measurable value creation.
+ Transform IT into a future-ready, business-facing function that enables AI, automation, modern collaboration, and new digital ways of working.
+ Lead through a player-coach model: set direction, make day-to-day decisions, resolve ambiguity, and coach through expertise, ownership, and results.
+ Lead, mentor, and develop IT teams with a strong focus on accountability, learning, service quality, and proactive ownership.


* IT Infrastructure & Operations
+ Oversee regional IT systems, infrastructure, networks, workplace technology, and service delivery.
+ Ensure reliable, secure, and efficient IT operations with clear ownership, standards, and continuous improvement.


* Partnering with Cybersecurity & Compliance
+ Partner with cybersecurity, compliance, infrastructure, and application teams to balance enablement, usability, governance, and control.
+ Ensure applicable IT policies, standards, and regulatory requirements are understood and embedded into daily operations.


* Budgeting & Vendor Management
+ Manage North American IT budget, and technology investments.
+ Evaluate IT investments based on business need, risk, cost, and scalability.
+ Hold partners accountable for quality, delivery, responsiveness, and continuous improvement.


* Business Partnership, Value Creation & Enablement
+ Build trusted partnerships with business leaders to understand priorities, pain points, and value opportunities.
+ Translate business needs into practical roadmaps, and measurable outcomes.
+ Brings a natural business-process mindset; understanding how applications enable, simplify, and improve processes.

Experience with ERP's is a must.
+ Drive improvements that increase productivity, simplify work, improve user experience, and create sustainable business value.


* Global Microsoft 365 Coach Responsibilities
+ Act as GPT's global M365 Coach, guiding Microsoft 365 as a secure, scalable, and value-creating collaboration platform.
+ Set and improve global standards, governance, lifecycle management, ad...