Employee-Facing Technology Products Communications Lead - Vice President

From everyday product updates and large-scale migrations to time-sensitive outages, you will help shape how fellow employees learn about, prepare for and get support during technology changes.

Is that you?

As a Communications Manager on the Global Technology Communications team at JPMorganChase, you'll help employees understand and adapt to technology changes-from major migrations to urgent service interruptions.

You'll turn complex information into clear, useful communications and work with partners across the organization to support a better employee experience.

We need a dynamic communications professional ready to take on the challenge of planning, drafting and executing change and incident communications for our employee-facing technology applications, platforms and systems.

You're an organized, creative communicator who works well across teams, thinks strategically and stays calm when priorities change.

You bring a practical, collaborative approach and are comfortable suggesting new ideas.

Job Responsibilities


* Manage requests, reviews, approvals and distribution for employee technology communications.


* Write and deliver communications about technology changes, updates, outages and awareness campaigns across channels such as email, intranet, digital signage and video.


* Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.


* Plan communications for major technology programs and migrations, coordinating audiences, timing and channels to support readiness and adoption.


* Maintain incident communications playbooks and templates, using review findings to improve clarity and response.


* Build partnerships across technology, program, product, employee experience and communications teams to align messages and timing.


* Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Required Qualifications, Capabilities, and Skills


* Minimum 7+ years of communications experience.


* Bachelor's degree in communications, marketing, journalism or a related field.


* Experience developing enterprise communications, advising senior leaders and delivering cross-functional plans.


* Experience with incident, crisis or urgent communications, including writing accurately under pressure.


* Ability to explain complex technology in clear, actionable language.


* Strong organization and project-management skills, including managing multiple requests and deadlines.


* Sound judgment and strong interpersonal skills; able to work independently and build relationships across a large, matrixed organization.

Occasional off-hours support during incidents may be required.

Preferred Qualifications, Capabilities, and Skills


* Communications experience in technology or financial services.


* Knowledge of technology products and platforms, with curiosity about emerging ...