Lead Software Engineer - ServiceNow

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.

As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities


* Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks


* Be accountable for decisions that influence teams' execution and implementation of processes and procedures


* Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.


* Identify and mitigates issues to execute a book of work while escalating issues as necessary


* Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.


* Follow and enhance the scrum practices for continuous team processes improvement


* Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.


* Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.


* Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.


* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems


* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 5+ years applied experience


* Significant software development experience with proven ServiceNow architect/team lead responsibilities.


* Demonstrated experience leading effective use of approved AI-assisted software development t...