Senior Engineer, Unified Communications & Collaboration

JOB DESCRIPTION

We are seeking a Senior Engineer to join our Global Unified Communications and Collaboration (UCC) chapter, where you will help shape the platforms and integrations that power how Chubb's employees and customers connect.

In this role, you will apply deep technical expertise to design, build, and operate enterprise voice, collaboration, and contact center solutions, including NICE CXone, with a focus on scalable architecture, secure integrations, and intelligent automation.

You will connect business applications, customer data, APIs, and downstream systems to deliver resilient, compliant, and supportable solutions that improve collaboration, enhance customer engagement, and enable AI-driven capabilities across the enterprise.

This is an opportunity to influence the future of Chubb's communications ecosystem by engineering solutions that are both technically robust and business critical.

If you are motivated by complex problem-solving, modern platform engineering, and delivering technology that creates measurable impact at scale, this role offers the chance to make a meaningful difference.

In this role, you will:


* Design, build and evolve global UCC and contact center solutions across voice, telephony, meetings, messaging, recording, digital engagement and AI-enabled customer service capabilities


* Define and maintain architecture standards, design patterns and engineering best practices across NICE CXone, Cisco calling and collaboration, Webex, Microsoft Teams and related carrier services


* Evaluate technologies and shape platform direction by balancing business outcomes, customer and employee experience, integration complexity, security, scalability and long-term strategy


* Engineer AI-enabled contact center capabilities including conversational AI, virtual agents, intelligent routing, real-time agent assistance, interaction summarization, quality automation, self-service and workflow automation


* Architect and deliver complex global communications and contact center solutions from evaluation and design through integration, testing, deployment and handover to production operations


* Build secure, reusable integrations, APIs, data flows and event-driven capabilities connecting NICE CXone with CRM, policy and claims applications, identity, knowledge, analytics, workforce management and other enterprise platforms


* Partner across Contact Center, Customer Experience, Security, Architecture, Data, Infrastructure, End User Services, Service Desk, application teams and regional technology teams to deliver integrated global solutions while meeting security, privacy, accessibility, AI governance, compliance, data governance and risk requirements


* Support financial planning, vendor performance reviews, software licensing optimization, carrier agreement management, platform health reporting and documentation of architecture decisions, delivery progress and technical risks

QUALIFICATIONS



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