Service Now Delivery Manager

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services.

We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value.

This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 01/15/2027

Work you'll do

As a ServiceNow Delivery Manager on Enterprise Operations as a Service team, you will be responsible for:


* Lead end-to-end delivery for ServiceNow engagements within the Enterprise Operations as a Service offering, managing scope, milestones, quality, risks, and outcomes.


* Provide direction across the ServiceNow platform, with hands-on expertise in core platform capabilities and various modules such as ITSM, ITOM/CMDB, and emerging AI solutions; guide solution design and drive resolution of complex technical challenges.


* Oversee implementation, enhancement, and ongoing maintenance activities, balancing new delivery with production stability and user support.


* Coordinate timely triage and resolution of production incidents and user issues, ensuring the right technical resources are engaged and stakeholders receive clear updates.


* Manage and develop a team of ServiceNow professionals, including work allocation, capacity and resource planning, performance, and skills development.


* Establish delivery governance, dashboards, KPIs, and status reporting to track progress, productivity, risks, resource needs, and operational health.


* Build strong working relationships with US and global delivery counterparts, client stakeholders, and partner teams; communicate status, dependencies, challenges, and decisions proactively.


* Support business development efforts and identify opportunities to improve delivery and grow the team's capabilities, including practical use of ServiceNow AI features as the platform and its capabilities evolve

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Our Enterprise Operations as a Service team helps organizations maximize the value of their ServiceNow investments and modernize critical b...