Installation Supervisor

Position Function


* The Service Supervisor directs and coordinates field installations, customer service and fleet issues.


* This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.


* This role is responsible for the overall direction, coordination, and evaluation of these units.


* The position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


* Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Role and Responsibilities


* Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.


* Identifies and executes solution on quality control issues.


* Maintains the fleet maintenance; inspects issued tools and equipment.


* Conduct weekly safety briefings with field employees.


* Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.


* Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.


* Trains new installers.


* Direct involvement on difficult installations.


* Maintains quality in the field for all Commercial Installers and Service.


* Passes vital product information to field employees.


* Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.


* Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.

Qualifications


* Working knowledge and proficiency with MS Word, Excel, Lotus Notes.


* Familiarity with AS400 and JD Edwards preferred.


* Minimum of 2 to 3 years in operations management, outside sales or accounting.


* Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.


* Strong leadership and business metrics management skills.


* Strong relationship building skills.


* A motivated individual with the ability to analyze problems and provide solutions.

Possess the ability to multi-task and the willingness to give assistance in warehouse operations.


* Must have valid DL.

Education


* College degree in Sales, Marketing or Business preferred, but not mandatory.

Physical / Work Environment Requirements


* Ability to stand for long periods of time in a non-climate controlled environment.


* Ability to lift up to 50 pounds.

Qualifications


* Working knowledge and proficiency with M...