Admin II Operations Bilingual (Remote near Lawrence, KS)

Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.

Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.

This Admin II Operations Bilingual position performs detailed reviews of enrollee-submitted documentation, including Spanish-language documents, supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.

This is a full time role.

Remote Remote: Must reside within 50 miles of Lawrence, KS location

Please note: This position is contingent upon contract award.

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.- Review supporting documents for completeness and accuracy against established eligibility requirements.

- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.

- Conduct outbound follow-up in English and Spanish to request missing information, clarify documentation, and explain next steps.

- Review and verify Spanish-language documents and correspondence, and flag documents in other languages for referral using approved procedures.

- Maintain accurate case records, review notes, and status updates in designated systems.

- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.

- Escalate complex or unresolved cases through established channels.

- Protect confidential information and follow applicable privacy, security, and document-handling procedures.

- High School diploma or equivalent with 1-3 years of experience.

- May have training or education in area of specialization.

- Must be fluent in English and specified secondary language.

- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.

- Strong attention to detail and ability to compar...