Director, Customer Development Integration Management Office (IMO)

Director, Customer Development Integration Management Office (IMO)

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

 

The Director, Customer Development Integration Management Office (IMO) is responsible for leading the North America Customer Development integration agenda.

This role serves as the central integration lead across Customer Development workstreams and a key connector to the broader Integration Management Office. 

 

The Director will own the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting.

The role will independently partner with senior leaders across Customer Development, DCC, Finance, Supply Chain, DTS, RGM, Customer Logistics, and other functions to drive alignment, resolve critical issues, and ensure integration priorities are delivered. 

 

Ideal candidates will bring strong customer perspective, strategy, integration, and program management, with the ability to bring structure to ambiguity, influence senior stakeholders, and translate strategy into execution.

 

About You

 

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Job responsibilities include:


* Integration Leadership: Lead the Customer Development integration roadmap across workstreams, ensuring clear milestones, ownership, dependencies, and outcomes. 



* Governance & Execution: Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments. 



* Strategic Problem Solving: Structure and solve complex integration challenges, develop fact-based recommendations, and support critical leadership decisions. 



* Cross-Functional Coordination: Manage dependencies across Customer Development and enabling functions and ensure alignment with the broader North America integration. 



* Risk & Issue Management: Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues. 



* Business Readiness & Change: Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones. 
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