Office Coordinator

About Serenity Lane At Serenity Lane, our mission is to transform lives through the treatment of addiction.

We believe in the power of recovery and are committed to delivering excellent, compassionate patient care.

Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change.

If you believe in recovery, want to grow in your career, and are driven to help othersyou belong here.

About the Role We are currently seeking a highly organized, detail-oriented, and proactive Office Coordinator to support the daily operations of our Albany Outpatient Clinic.

This role is essential to maintaining efficient office workflows, ensuring accurate communication between departments, and supporting patient-facing administrative tasks.

The ideal candidate thrives in a dynamic environment, enjoys problem-solving, and has a strong focus on customer service and confidentiality.

What Youll Do

* Communication & Front Office Support

* Answer and direct calls, take accurate messages, and return calls as needed

* Respond to inquiries and schedule patient assessments

* Greet visitors and foster a welcoming front-office atmosphere

* Collect and input financial and insurance data into electronic records

* Maintain accurate patient attendance logs, group rosters, and intake documentation

* Handle weekly payments and deposits, and maintain office stats and reports

* Support Program Manager and staff with scheduling of patient appointments and counseling services

* Update and manage the outpatient group schedule

* Facilitate patient transitions and records coordination with internal departments

* Monitor and restock office supplies; alert manager when reorders are needed

* Process incoming/outgoing faxes and scan documents to patient records

* Ensure clinical paperwork packets (e.g., orientation, assessment) are complete and up to date

* Maintain confidentiality in accordance with HIPAA and Serenity Lane policies

* Assist in keeping office procedures and policy manuals current

* Support MOTS data entry compliance and quality assurance

* Follow emergency procedures and safety policies

* Prepare monthly office reports and track inquiry calls and emails

* Foster positive working relationships with internal staff and referral sources

* Participate in staff meetings, training, and flexible schedule adjustments as needed What Were Looking For

* High school diploma or equivalent (additional certifications preferred)

* Minimum 2 years of administrative or office coordination experience

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

* Excellent communication skillsboth verbal and written

* Strong organizational skills with an ability to prioritize and multitask

* Reliable transportation (need can arise to provide support to other outpatient locations)

* Comfortable remaining stationary for long periods and performing repetitive motions

* Experience using office management software or electronic...