Lead Technical Program Manager - Technology Center Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager - Technology Center Manager in Corporate Sector's Global Technology Center team, you will work as a key member of the local Technology Center Leadership team, leading the local execution of Global Technology Center strategy and translating global priorities into locally relevant programs, initiatives and outcomes.

The role supports Global Technology (GT) priorities through education, modernization, innovation and professional development, while strengthening employee engagement and the Tech Center experience.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities



* Serve as a trusted advisor to the Technology Center Lead(s), providing strategic counsel and recommendations on local priorities and key decisions.


* Leverage workforce, employee, operational and location insights to identify opportunities and assess Tech Center health.


* Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.


* Coordinate delivery across Tech Center strategic pillars, partnering with pillar leads to advance agreed priorities and manage cross-pillar dependencies.

Maintain a horizontal view of the portfolio and secure required funding and approvals.


* Oversee Tech Center communications, establishing clear channels and a consistent cadence for site technologists.

Partner with Communications teams to align local messaging with GT priorities.


* Strengthen the Tech Center community and employee experience by fostering connection, engagement, development and belonging across the local technology organization.


* Provide oversight of the Tech Center budget and financial position, ensuring disciplined planning, forecasting and spend management while proactively identifying risks and opportunities.


* Lead Tech Center governance, ensuring leadership forums and decision-making processes enable alignment, accountability and timely action.


* Establish clear measures of success and continuously assess program outcomes, employee impact and stakeholder value to inform prioritization and continuous improvement.


* Build and maintain a strong network across Tech Center leadership, Lines of Business, functional partners and the broader technology community to enable collaboration on shared prioritie...