Vice President, Cobrand CX Strategy & Insights

Lead co-brand customer experience strategy, turning insights into measurable improvements across the customer journey.

You'll shape how customer opportunities are identified, prioritized, tracked, and measured-then turn those insights into action that improves end-to-end experiences.

As a Vice President Customer Experience Strategy in the Co-brand Product Strategy team, you will lead customer experience program governance and connect cross-functional insights to drive prioritized, measurable improvements across the customer lifecycle.

Job responsibilities


* Govern the co-brand customer experience program, including priorities, operating cadence, standards, and success measures


* Integrate customer signals (complaints, Net Promoter Score, satisfaction, call drivers, research, digital behavior, servicing data, and partner insights) to identify key needs and pain points


* Define consistent frameworks, taxonomy, measurement, and reporting to increase transparency and track progress on top opportunities


* Partner with enterprise teams to represent co-brand needs and support adoption of shared customer experience data, measurement, self-service analytics, and artificial intelligence-enabled insights tools


* Translate insights into clear recommendations and prioritized opportunities that influence product roadmaps and partner strategies


* Lead recurring governance and executive reviews, surfacing priorities, progress, dependencies, risks, and decisions needed


* Represent co-brand perspectives in cross-business customer experience forums to ensure customer and partner needs inform broader priorities

Required qualifications, capabilities, and skills


* Bachelor's degree


* 6+ years of experience in customer experience, product strategy, product management, business strategy, analytics, consulting, or program leadership


* Demonstrated experience leading complex cross-functional programs or portfolios, including governance, prioritization, and measurement


* Ability to synthesize quantitative and qualitative customer signals into clear problem statements and executive-level recommendations


* Strong analytical skills and comfort using dashboards and self-service reporting tools to investigate customer data and identify trends


* Ability to translate customer and business questions into measurement and analytics requirements in partnership with data and analytics teams


* Proven ability to establish operating rhythms, portfolio management routines, and executive reporting that drive ownership and accountability


* Strong stakeholder management skills, with the ability to build alignment across teams and influence senior leaders


* Ability to operate effectively in ambiguity and continuously improve processes, tools, and ways of working


* Experience using artificial intelligence-enabled tools to accelerate insight generation, synthesis, and decision-making

Preferred qualifica...