Online Banking Assistant

Build Your Career.

Make a Difference.

Since 1949, Sidney Federal Credit Union (SFCU) has been committed to helping people achieve financial success and strengthening the communities we serve.

What began as a small member-owned cooperative in Sidney, New York, has grown into a trusted financial institution with more than $1 billion in assets and a presence across New York.

At SFCU, we believe great member experiences start with great employees.

Were building a workplace where people can grow, contribute, collaborate, and build meaningful careers while making a positive impact on our members and communities.

When you join SFCU, you become part of a team that values service, innovation, professional growth, and relationships.

Whether youre helping members reach important financial milestones, improving processes, developing new solutions, or supporting the teams who serve our members, your work matters.

Position Summary The Online Banking Assistant will support the management, optimization, and maintenance of our online banking platform.

Working with cross-functional teams, they will ensure smooth platform operations, continuous improvements, and alignment with member needs and business goals.

Key responsibilities include monitoring platform performance, troubleshooting technical issues, and assisting with system upgrades and enhancements, including testing, documentation, and communication.

Key Responsibilities -

* NOTE: This is a Part-Time position Daily Operational Tasks Support the completion of daily operation tasks for Online Banking Management, such as pulling and monitoring reports from multiple systems, and the maintenance of online banking accounts for members.

Member and Back Office Support Troubleshoot and resolve platform issues for members by assisting Service Desk and Front-Line staff.

Create and manage vendor support tickets.

Assist in the maintenance and creation of documentation/procedures on platform configurations, processes, and troubleshooting guides.

Support internal knowledge sharing efforts by assisting in the development of best practices, solutions, and staff training.

Collaborate with member support teams to address user feedback, technical issues, and questions.

Gather insights from members and staff feedback and work with appropriate teams, like member experience, to improve the user interface (UI) and user experience (UX).

Platform Maintenance Assist in the testing and validation of new features before they are released to ensure they meet quality standards and user requirements.

Work with Online Banking and related vendors to ensure platform stability.

Help maintain a high level of member satisfaction by ensuring the platform meets user expectations and needs.