Process Excellence Manager

Build Your Career.

Make a Difference.

Since 1949, Sidney Federal Credit Union (SFCU) has been committed to helping people achieve financial success and strengthening the communities we serve.

What began as a small member-owned cooperative in Sidney, New York, has grown into a trusted financial institution with more than $1 billion in assets and a presence across New York.

At SFCU, we believe great member experiences start with great employees.

Were building a workplace where people can grow, contribute, collaborate, and build meaningful careers while making a positive impact on our members and communities.

When you join SFCU, you become part of a team that values service, innovation, professional growth, and relationships.

Whether youre helping members reach important financial milestones, improving processes, developing new solutions, or supporting the teams who serve our members, your work matters.

Position Summary The Process Excellence Manager leads SFCU's corporate-wide efforts to improve how work gets done by partnering with business units to identify opportunities to simplify processes, improve efficiency, reduce expense, increase employee capacity, strengthen controls, and enhance the member and employee experience.This position serves as an internal consultant and strategic partner to business leaders, providing a white-glove approach to process discovery, opportunity identification, solution design, implementation, and benefits measurement.The Manager works across the organization to understand business problems without assuming the solution, determining whether opportunities are best addressed through process redesign, policy or procedure changes, automation, artificial intelligence, data, technology development, integrations, vendor solutions, or other approaches.The position is responsible for establishing and managing the Process Excellence methodology, pipeline, prioritization framework, and measurement of organizational benefits.

Key Responsibilities Process Excellence Leadership Establish and lead SFCU's Process Excellence program and methodology.

Develop an annual roadmap of priority process improvement initiatives in partnership with executive and business-unit leadership.

Establish a structured approach for identifying, evaluating, prioritizing, implementing, and measuring improvement opportunities.

Maintain a corporate-wide Process Excellence opportunity pipeline.

Develop standards, tools, templates, and methodologies that enable consistent process improvement across SFCU including ownership of the Corporate Process Catalog.

Establish and maintain appropriate measures for financial, operational, member, employee, and risk-related benefits.

Business Partnership & Discovery Build strong relationships with leaders and employees across all areas of SFCU.

Conduct and oversee structured discovery engagements with targeted business units.

Facilitate interviews, workshops, process walkthroughs, and process-mapping sessions.

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