Head of Region HR Operations - AMEA & China

Job Requirements

The Regional Head of HR Operations is responsible for leading the strategy, governance, delivery, and continuous improvement of HR Operations across the region.

This leader owns the end-to-end operational performance of HR services, ensuring a consistent, compliant, and high quality employee experience while aligning regional execution with the global HR operating model.

The role provides direct leadership to a regional team of HR Operations Specialists and Team Leads, building a high-performing organization focused on service excellence, operational efficiency, and continuous improvement.

Through coaching, development, and clear performance expectations, the Regional Head fosters a collaborative, customer-focused culture while ensuring consistent execution of HR services across the employee lifecycle.

Partnering closely with Global HR Operations, Region HR Leadership, and Centers of Excellence, the Regional Head of HR Operations drives operational excellence through standardized processes, service management, and data-driven decision making.

The role is accountable for building an engaged, high-performing organization that continuously improves service delivery, operational efficiency, and employee experience while enabling business success across the region.

Key Responsibilities

HR Operations Strategy & Leadership


* Develop and execute the regional HR Operations strategy aligned with company priorities and the global HR operating model.


* Own the end-to-end delivery, performance, and continuous evolution of HR Operations across the region.


* Establish operational priorities, governance, and service standards that support business objectives while balancing global consistency with regional requirements.


* Serve as the senior regional leader for HR Operations, fostering strong partnerships across HR and business functions.

Service Delivery Excellence


* Maintain strong partnerships with Siemens GBS and other external partners anchors in productivity, satisfaction and care for all Healthineers.


* Ensure exceptional execution of the employee lifecycle, through strong internal and external partnerships.


* Lead a regional team of HR Operations Specialists and Team Leads to consistently deliver accurate, timely, and high-quality HR services while meeting established Service Level Agreements (SLAs), quality standards, and customer experience expectations.


* Monitor and improve operational performance through Key Performance Indicators (KPIs), service metrics, and employee feedback.


* Lead regional service management, issue resolution, and operational escalations while promoting a culture of accountability and customer focus.

Operating Model & Continuous Improvement


* Own and continuously optimize the regional HR Operations operating model to improve effectiveness, scalability, and service quality.


* Drive process standardization while ensuring compliance with regional lega...