Program Director, Contract Operations | Onsite in Baton Rouge, LA | Relocation Available

Maximus is currently seeking an experienced and strategic Program Director who will lead and manage contract operations and new product/program implementations within a consolidated Call Center.

This position is on-site 5 days per week in Baton Rouge, LA.

Essential Duties and Responsibilities:

- Lead large, complex programs or portfolios, ensuring successful delivery, client satisfaction, operational performance, and achievement of business objectives.

- Develop and execute operational plans that translate business strategy into measurable program outcomes.

- Manage program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L accountability.

- Oversee workflow processes, staffing strategies, inventory and supply chain activities, and performance metrics to optimize operational effectiveness.

- Establish and enforce program policies, procedures, standards, and controls to ensure compliance, risk mitigation, and consistent execution.

- Resolve complex operational, financial, and organizational issues while driving continuous improvement, efficiency, and service excellence.

- Lead multiple teams through subordinate managers, including workforce planning, performance management, coaching, and succession development.

- Partner with senior leadership, clients, and cross-functional stakeholders to align priorities, communicate program performance, and support business objectives.

- Serve as the primary client relationship lead, building trusted partnerships and ensuring successful program delivery and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

- Oversee and manage the Project's financial performance, including budgeting, to ensure financial targets are met and profitability is maintained.

- Manage day-to-day operational aspects of a project and scope including facilitating and preparing all planning activities and artifacts.

- Oversee and manage large multi-project programs including planning, organizing, staffing, leading, and controlling program activities.

- Identify resources needed and assign individual responsibilities.

- Develop and maintain a master and individual resource plan and required documents for projects.

- Baseline all projects and capture actual metrics for historical metrics and Level of Effort (LoE) forecasting.

- Review deliverables prepared by team before providing to management and customers.

- Prepare for engagement reviews and quality assurance procedures.

- Communicate relevant project information to management, stakeholders, and customers.

- Supervise staff by providing direction, input, and performance feedback.

- Serve as escalation point to prioritizing workloads and resolving issues.

- Act as liaison for assigned vendor(s), including performance and SLA monitoring, and supporting system and business process changes.

- Participate in the drafting of vendor contracts, addendums, SOWs, RFPs/RFIs, change requests, and r...