Assistant Vice President - Claims

Manages the Service Center, as well as satellite branch locations to assure the claim operation is delivering the highest level of quality and service to our clients including prompt investigation, timely resolution of all claims and organize staff as well as workflows to maximize our service and productivity.

The AVP is accountable for overall claim quality, customer service, technical claim results and overall branch office administrative functions.


* College Degree preferred or education equivalent to a college degree.

Or industry work related experience.


* Twelve (12) or more years of progressive technical claim experience, including supervisory and/or management experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance and support on administrative and technical claim matters.


* Demonstrated ability to successfully manage the work of others.


* Demonstrates effective and diplomatic oral and written communication skills, and promotes a favorable company image to the public.


* Industry designations of AIC, ARM or CPCU preferred but not required.



* Manages and monitors new and pending claim volume to ensure proper staffing levels.

Monitors operations, productivity reports and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.


* Prepares and submits an annual budget, establishes an expense control program, reviews and approves expenses to assure that expenditures are within the constraints of the budget.


* Establishes Service Center objectives supportive of Corporate Headquarters and corporate objectives.


* Provides guidance to claim supervisors to ensure proper investigation and timely equitable disposition of claims.

Approves reserve recommendations, establishes reserves and makes recommendations on reserves exceeding authority; analyzes and reviews, on a continual basis, the reserve adequacy of a sampling of open claim files to ensure exposure is properly reflected.


* Analyzes files on a periodic basis to determine accuracy and completeness and to maintain control of quality of work.


* Administers all policies and procedures, communicates to staff, interprets as necessary, and ensures compliance.


* Assures the staff adheres to our Best Practice, SOP's, Carrier and Client specific standards and objectives.

The AVP oversees the communication of the performance standards and objectives as well.

The AVP also oversees and manages the performance appraisals.


* Selects, trains, and develops an effective and efficient department.

Ensures Performance Reviews are conducted in accordance with corporate guidelines; reviews Performance results and develops actions plans to resolve identified areas of improvement.

Recommends/approves salary adjustments, promotions, transfers and dismissals.


* Develops managers and/or superv...