Bilingual Client Support Specialist (Spanish/English)

Three Rivers Community Action is seeking a Bilingual Client Support Specialist (Spanish/English) to provide welcoming, responsive support to program participants, community members, and staff in our Rochester office.

As a primary point of contact, you'll help individuals connect with programs and resources, navigate paperwork and referrals, and access services by providing interpretation and translation support when needed.

We're seeking an organized, dependable, and community-focused professional who enjoys helping people and providing excellent customer service.

A successful candidate is comfortable working with people from a variety of backgrounds, managing multiple priorities, protecting confidential information, and remaining calm and resourceful when challenges arise.

About the Role As the Bilingual Client Support Specialist, you'll support the day-to-day operations of the Rochester office while helping create a professional and welcoming experience for participants and visitors.

You'll answer calls, greet and assist visitors, provide information and referrals, help participants complete paperwork, maintain records and data, and provide general administrative support.

A key part of this position is providing Spanish/English interpretation and translation support, helping ensure clear communication between participants and staff and improving access to services for individuals with limited English proficiency.

This full-time position (40 hours per week) is Monday-Friday, 8am-4pm and will be based in Rochester.

What You'll Do Serve as a first point of contact for calls, visitors, emails, and other communicationsGreet and assist program participants, community members, visitors, and staffProvide information, referrals, and assistance related to available programs and servicesHelp participants complete required paperwork or applicationsProvide Spanish/English interpretation during in-person interactions, phone calls, meetings, and other situations as neededTranslate written materials and documents to support communication and access to servicesEnter, track, and process referrals and maintain accurate participant records and documentationAssist with data entry and review information for accuracy and completenessProvide administrative support including filing, scanning, copying, mailings, and document organizationHelp maintain a professional and welcoming front desk and reception areaSupport de-escalation and problem-solving when participant concerns or challenging situations ariseWork collaboratively with Client Support staff and other programs to provide office coverage and responsive participant supportAssist with office supplies, mail, deliveries, building needs, and other day-to-day office operations Qualifications Bilingual Spanish/English skills requiredHigh school diploma or equivalentAt least one year of experience in customer service or a role involving direct contact with the publicStrong organizational skills with the ability to pr...