Senior Service Planner

Job Summary: The Senior Service Planner, under minimal supervision of the Senior Manager of Operations, is directly responsible for the planning and maintenance of all work order activity from service item induction to shipment.

The Senior Service Planner is directly responsible as the liaison between operations, shipping, finance, contracts, and account management for all aspects of the close out procedures for the work orders, as well as the subject matter expert for utilization of government and commercial software systems for service item tracking and maintenance.

Responsibilities and Tasks:


* Perform data reporting and asset tracking for government and commercial products using established tracking systems and procedures.


* Maintain asset visibility and reporting in NAVY RPCAV, AF CAV, US ARMY TAV-C, and CAVS platforms.


* Process government Foreign Military Sales (FMS) units using DCMA ETool and DLA VSM portals, including completion of manual DD250/DD1149/DD1348 forms.


* Support cross-functional coordination between operations, shipping, finance, contracts, and account management for work order close-out processes.


* Carry out work order maintenance, including generating sub-contract purchase requests and supporting close-out activities as directed.


* Organize incoming products and prioritize service requests in coordination with warehousing operations.


* Initiate and maintain service requests for both commercial and government customers; update production and hold reports as required.


* Assist production team with item data entry, serialization, unit classifications, and issuance of rework items/materials in the ERP system.


* Process daily IUDI reports; monitor service order aging, shortages, and turnaround times for Shop Replaceable Units (SRU) and Line Replaceable Units (LRU).


* Review paperwork for accuracy prior to service order release; support WIP floor audits and reconciliation activities.


* Contribute to on-time delivery commitments for the Business Unit; provide status updates to management as requested.


* Identify and report cost and schedule impacts due to shortages, supporting recovery activities as directed.


* Monitor and support RMA requests, assets under repair, and program activities from induction to shipment.


* Assist in process and procedure improvement initiatives; maintain accurate service order records, item ordering, and planning data.


* Prioritize material receipts and support schedule requirements in collaboration with Account or Program Managers.


* Perform other related duties as assigned by supervisor.

Skills Abilities:


* Experienced in a manufacturing company.


* Knowledge of government asset tracking programs


* Understand and ability to manage an inventory control process.


* Direct knowledge of purchase order procedures.


* Ability to do WIP analysis and purchase analysis.


* Good analytical skills.
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