Workplace Solutions - Digital Experience Lead

Job Description

J.P.

Morgan Workplace Solutions is seeking an experienced Digital Experience Lead to lead the strategy, development and ongoing evolution of our web presence.

This individual will lead the team responsible for delivering high-quality digital experiences across the J.P.

Morgan Workplace Solutions web ecosystem, which is currently built on enterprise WordPress.

The team brings together web development, user experience, content, technology and analytics.

The role will balance day-to-day ownership of our web platforms with a mandate to keep strengthening our capabilities, modernize how we work and build the web experience the business needs to grow.

That includes preparing the platform for its future evolution, such as a potential move to an enterprise CMS or digital experience platform (DXP).

The successful candidate will be a strong people leader with deep web and platform expertise, capable of setting a clear vision while staying close to execution.

You will partner across Marketing, Product, Technology, Design and other functions to translate business priorities and user needs into intuitive, effective and measurable digital experiences.

Job Responsibilities:

Platform & Technical Delivery


* Own the day-to-day health and technical delivery of the enterprise WordPress platform and broader web ecosystem - including theme/plugin governance, performance, release/patch management, security posture, and partnering with technology teams to build scalable, reliable digital experiences.


* Lead integration of the CMS with downstream systems and martech (CRM, marketing automation, analytics, tagging) to ensure reliable data and experience flow across the ecosystem.


* Deliver and evolve authenticated and gated experiences (SSO, entitlement-based access) in partnership with Technology and Security.


* Assess platform needs and readiness for replatforming, and be prepared to lead or serve as functional lead for a CMS migration (content, IA, SEO/redirects, analytics/tagging continuity).

Strategy, Leadership & Operating Model


* Lead the web strategy, roadmap, and day-to-day operations of the J.P.

Morgan Workplace Solutions web ecosystem, and drive its continued evolution so technology, capabilities, and operating model scale with business needs.


* Manage and develop a multidisciplinary web team, setting priorities, accountabilities, and standards while fostering collaboration and continuous improvement.


* Establish effective governance, prioritization, and delivery processes for web development, publishing, QA, and ongoing maintenance.


* Manage agency, vendor, and technology partner relationships as appropriate.

Design, UX & Standards


* Champion UI/UX and user-centered design, ensuring web experiences are intuitive, consistent, accessible, and built around audience needs.


* Establish and evolve design systems, web standards, and reusable components to improve quality, consistency, and spee...