Admissions Lead Inquiry Coordinator

Admissions Lead Inquiry Coordinator

Job Overview

Responsible to a Recruitment Success Manager for engaging prospective students and families in the early stages of the undergraduate admissions recruitment process.

The Admissions Lead Inquiry Coordinator manages inquiry follow-up processes and provides timely, personalized outreach to encourage prospective students to connect with admissions counselors, schedule campus visits, attend recruitment events, and begin the application process.

The Coordinator supervises a team of student employees who conduct outreach to achieve contact and conversion goals.

This full-time role pays $43,000 - $45,000 and has varied office hours, including evening hours to supervise student calling teams.

Duties and Responsibilities


* Coordinates the engagement and follow-up of prospective student inquiries generated through search campaigns, web forms, recruitment events, referrals, and other recruitment channels.


* Establishes and maintains inquiry follow-up processes, communication schedules, and service standards to ensure timely and consistent engagement with prospective students.


* Recruits, trains, schedules, and supervises student outreach employees, developing a positive team culture through coaching, measurable goals, friendly competition, performance recognition, and creative incentives that motivate effective student engagement.


* Develops and maintains outreach scripts, email and text templates, communication procedures, and training resources for student employees, in coordination with recruitment leadership.


* Engages prospective students and families through phone, email, text, and other approved communication channels, building early relationships and encouraging continued interest in Wheaton College.


* Provides accurate information about Wheaton College's academic programs, student life, admissions requirements, campus visits, application processes, and deadlines, responding to initial questions and referring students to appropriate campus resources.


* Encourages prospective students to take meaningful next steps, including scheduling campus visits, attending recruitment events, meeting with admissions counselors, and beginning an application.


* Identifies highly engaged or priority prospective students and facilitates timely connections with admissions counselors or campus partners for personalized recruitment and continued cultivation.


* Conducts follow-up outreach to inactive or unresponsive prospective students, encouraging renewed engagement and participation in the admissions process.


* Maintains accurate records of outreach activity, communication history, student engagement, and follow-up in Slate CRM.


* Collaborates with admissions counselors and recruitment teams to coordinate inquiry follow-up with recruitment territories, student interests, and established enrollment priorities.


* Identifies recurring student questions, barrie...