Expert - SLS AFR

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:


* Receive quote request


* Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.


* Follow up the quote status until get a customer decision.

Target to provide quote to customer within next 2 hours of initial request.


* Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.


* Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined.

This report also covers business performance.


* Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.


* Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:


* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.


* At least 1 years in Logistcs process


* Good level of MS Excel and other MS Office tools.


* Good communication in English (verbal and written).


* Customer service and communication skills.


* Teamwork and autonomy

Relevant information:


* Type of Contract: Indefinite - Directly with DHL Colombia.