Business Operations Analyst

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.

Treasury retail financial products, such as United States Savings Bonds.

We are seeking a dynamic Operations Analyst who will support our Savings Bond Examination team.

In this role, you will have a unique opportunity to propose and implement process efficiencies, drive innovation efforts, enhance the customer experience, and support the core operation through subject matter expertise.

We are looking for someone who can make data driven decisions, manage multiple priorities, and influence others.

Responsibilities:


* Responsible for playing a key role in the operations by offering up your Savings Bond Examination subject matter expertise to your peers and leaders


* Develops and recommends opportunities to improve process performance


* Identify customer trends and opportunities to drive efficiencies


* Coordinate or participate in system/software testing including research and feedback


* Designs, develops, and conducts data collection, analysis, problem resolution and reporting for operations to various stakeholders.


* Participates in key initiatives and special projects as assigned.


* Partners with supervisors to monitor workload, coordinates resources, and assigns work to meet service commitments


* Provides support to assess, report, and resolve system or technical issues


* Applies critical thinking by independently responding to and resolving routine technical customer requests received via multiple channels while using a variety of applications, tools, databases, and other resources


* Complies fully with all applicable information security and Treasury guidelines and procedures


* Communicates with Treasury Retail Securities customers in a manner that will maintain good customer relations and provide excellent customer service.


* Assists other team members to interpret guidelines and regulations and recommends changes to procedures


* Maintains advanced business expertise and the ability to adapt to changing technology, processes, procedures, and controls


* Acts as a point of escalation, provides training and fosters teamwork for others.


* May assist with other business units’ responsibilities or provides coverage that requires individuals to work specified times to accommodate business needs


* Performs other duties as assigned

Qualifications:


* ​Bachelor's degree in business, accounting or related field, or equivalent combination of education and experience.


* Minimum 5 years related experience is required.


* Proficiency using Microsoft Office applications is required.


* Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels while meeting high productivity and quality standards.


* Ability to adjust quickly to changing techno...