Case Manager Level 1

SUMMARY

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

A Case Management Level 1 is an entry level position on the case management team.

A Case Management Level 1 manages care for people experiencing homelessness as part of multi-disciplinary team, as well as supports the functions  of SFHOT as a whole.

The work schedule is Monday-Friday, 8-hour days.

Exact schedule is set by management.

This position is represented by a union and is covered under the terms of the union’s Collective Bargaining Agreement.

ESSENTIAL FUNCTIONS


* Conduct care coordination for people experiencing homelessness as directed by a Neighborhood Street Team lead.


* Engage individuals with complex medical and/or behavioral issues and assess needs (e.g.

medical, mental health, substance use, shelter, food access, benefits, and other issues).


* Initiate referrals and linkages, participate in treatment planning, and stabilize into permanent housing.

Develop engagement strategies and interventions.

Follow up with clients to support linkage, as needed.


* Case Managers assigned to the Shared Priority Team, work in small teams alongside Department of Public Health and RAMs staff, sharing a caseload.


* Case Managers assigned to the Rapid Response Team, working in a small team that may include members of DPH, other departments, or providers, providing brief and immediate support to clients in the field.


* Work in close collaboration as part of dynamic and diverse multi-disciplinary team of City and CBO staff to link people experiencing homelessness to


* Responds to requests for service as directed by Neighborhood Street Team lead to help individuals found at-risk in places not meant for human habitation.


* Perform wellness checks, assess risk, provide support, and referrals for needed This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.


* Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.


* May be asked to maintain a caseload of clients that present with complex medical and/or behavioral issues, develop service plans, initiate referrals and linkages, and stabilize into permanent Develop engagement strategies and interventions.


* Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


* Utilize and participate in multi-disciplinary and care coordination meetings to discuss client care and service delivery.


* Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


* Use web-base...