Facility Based Crisis Clinical Manager

General Definition: This position is responsible for the clinical management of PCCs Substance Abuse, Mental Health, and Dual Diagnosis, Cleveland Crisis & Recovery Center.

Primary responsibility is for leadership and oversight of operations of clinical staff.

Oversight of programmatic services, performance management of clinical staff, clinical supervision, maintaining compliance with organizational policy and procedure, quality management and utilization review of clinical and programmatic services, assisting in the hiring process for clinical staff, and program development.

Individuals in this position could additionally be required to provide intake services to Substance Abuse, Mental Health, and Dual Diagnosis Consumers.

Performance Expectations (Quality and Quantity): 1.

Shall demonstrate the use of appropriate knowledge/skill/judgment and provide appropriate initiation and identification of appropriate care through services that evidence quality, performance, and meet the needs and of persons served.

Performance expectations shall include: A.

Knowledge and use of the clinical process to achieve positive outcomes.

This shall include evaluation/assessment; service/treatment planning, intervention technique(s); and, aftercare/transition planning.

B.

Clinical services shall be based on models/techniques that are considered best/evidence-based practice(s) as defined by the NC Division of MH/DD/SA, Purchasers of Service, and Phoenix Counseling Center.

Examples include Motivational Interviewing, the Matrix, Systems of Care, Recovery, DBT, MST, Family Preservation, Cognitive Behavioral, Person-Centered Planning, Strengths Based, and Peer Support/Recovery Modeled.

C.

May include the design, delivery, and/or referral for mental health and/or substance abuse services both internal and external to Phoenix Counseling Center.

This would encompass all rules around both inpatient and outpatient services available to the client based upon their immediate or current needs.

D.

Accurate service and billing record documentation that clearly communicates the service(s) provided.

Documentation shall maintain compliance with organizational policy/ procedure, purchaser of service requirements (NC Division of MH/DD/SA, DMA/Medicaid, MCOs); and, accrediting/regulatory bodies (DHSR, CARF, and NC Statute/APSM rules).

May be assigned primary case/service record responsibility for assigned consumers.

Service Noting will be completed no later than 24 working hours of service being provided.

E.

Use of a community-based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcome F.

Effectively use clinical and administrative supervision to improve the quality and performance of services for consumers and the organization G.

Adhering to Phoenix Counseling Center Employee Ethics Statement H.

Staff should demonstrate competence in the intake and programmatic processes for both outpatient and inpatient servi...