Product Quality & Recovery Manager

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IKEA Manchester are looking to welcome a Product Quality and Recovery Manager. 

Great products deserve a great journey.

Following recent internal promotions and career moves within our team, an exciting opportunity has arisen for a Product Quality & Recovery Manager to join IKEA Manchester.

From quality and safety to sustainability and re-use, you'll play a high-impact role in ensuring every IKEA product meets the high standards our customers know and trust, protect profitability, drive sustainability, and create outstanding customer experiences.

This role would suit an experienced retail leader looking to take the next step into a senior management position, combining operational excellence with people leadership and a passion for creating a better everyday life at home.

WHAT WE OFFER

• The Start Date of employment will be: December 2026, to be discussed at interview.
• Starting salary between £32,000 to £35,000 per annum, based on competence and experience.
• 39 hours weekly, working 5 days out of 7 and alternative weekends.
• Working hours are between 8am to 10pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.  

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. 
• ​iBenefits – Rewards & discount portal​.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/ 

WHAT YOU'LL NEED TO HAVE
 
• A passion for home furnishings and experience working in a busy, customer-focused retail environment.
• Experience leading and developing a team, ideally managing 10+ colleagues, with a proven ability to coach, motivate and inspire people to achieve strong results through your operational leadership.
• Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and create positive customer experiences.
• Excellent organisational skills, with the ability to prioritise competing demands, manage workloads effectively and deliver against operational standards.
• A commercial mindset, using data, insight and people leadership to drive performance and achieve business objectives.
• A proactive approach, taking ownership, demonstrating accountability and continuously seeking opportunities to improve ways of working.

WHAT YOU'LL BE DOING DAY TO DAY

• Lead, coach and develop the Product Quality & Recovery team, creating a performance culture where people and customers are at the heart of every decision.
• Manage a team of reco...