Customer Relations Assistant

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IKEA Nottingham are looking to welcome Customer Relations Assistants to join our team.

Love helping people, staying busy, and being the friendly face that turns a customer's day around? Whether you're welcoming customers through the door, solving a tricky returns query, or keeping the checkout running smoothly, this role puts you right at the heart of the IKEA customer experience.

WHAT WE OFFER

• The Start Date of employment will be: 6th December 2026
• Hourly rate of £13.45 per hour. 
• 20 hours weekly, working 5 days per week including 3 out of 4 weekends. 
• 16 hours weekly, working 4 days per week including 3 out of 4 weekends. 
• 12 hours weekly, working 3 days per week including 3 out of 4 weekends. 
• Working hours are between 9am to 9:30pm
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.  

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers. 
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. 
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more!

WHAT YOU'LL NEED TO HAVE

• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually. 
• You are computer literate and able to work with technology. 
• The confidence to maintain composure and patience when dealing with a variety of customers.

 
WHAT YOU'LL BE DOING DAY TO DAY

• Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
• Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
• Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
• Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
• Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
• Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
• Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.

WE CARE FOR THE PEOPLE

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