Surgical Optimization Coordinator

Nemours is seeking a Surgical Optimization Coordinator to join the Operating Room team! This role is designed to facilitate access to surgical care.

This includes scheduling of surgical cases for assigned surgeons at both Nemours and non-Nemours facilities.

Maximize utilization of OR block time.

Manage the surgical depot to ensure case inventory is at or below established metrics.

Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.

Provide daily administrative support to assigned members of the clinical team; may include the Division Chief.

Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Surgery and its Surgical Division.

Main Responsibilities:

Optimize divisional OR block time utilization by providing daily management of the EPIC OpTime (OR) depot.


* Promptly and accurately facilitate the scheduling of surgical procedures at Nemours, Nemours Ambulatory Surgical Centers and identified partner hospitals.


* Facilitate timely surgical scheduling to achieve the dual goals of providing excellent patient care and maximum utilization of OR block time allocation.

Utilizing case length, clinical acuity (as identified by a member of the care team), physician/family and OR availability, identify the optimal surgical date.


* Make outbound calls to patient families for the purpose of scheduling surgical procedures


* Communicate the full breadth of relevant information to parents/guardians, including family financial responsibility.

Apply Nemours Standards of Behavior.


* Update the OpTime surgical case with required information, per standard work.

Manage the surgical depot to ensure case inventory is at or below established metrics.


* Enter case information on surgeons' Outlook calendars.


* Utilize Qlik reports to enhance and optimize management of the surgical depot.

Provide daily oversight of divisional clinical schedules and EPIC templates.


* In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.


* View and manage provider schedules.

Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.


* Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency.

Process template revisions as appropriate.

Will require previous successful completion of the full breadth of the Strategy End User badge curriculum and achievement of a passing grade in the associated proctored exam prior to assuming the position.

Demonstration of an ability to independently apply this knowledge.

Provisions for new to ...