Commercial Quality Southern Cluster Manager - Surgery

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Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
People Leader

All Job Posting Locations:
Buenos Aires, Argentina

Job Description:

About the Role:

Lead Commercial Quality operations for Johnson & Johnson's Surgery business across the Southern Cluster, bringing together Market Quality, Quality Management Systems, and Handling, Storage and Distribution (HSD).

You will connect country teams and cross-functional partners to strengthen compliance, harmonize processes and resolve quality challenges.

Reporting to the Surgery Commercial Quality Senior Manager, will lead the assigned team, turn regional priorities into coordinated action and provide an integrated view of quality performance, risks and improvement opportunities.

Key Responsibilities:

• Lead integrated Commercial Quality execution across countries, aligning priorities, responsibilities and action plans while respecting local regulatory requirements.

• Consolidate quality indicators, country risks and commitments into actionable insights for management review; resolve operational issues and escalate significant matters with clear recommendations.

• Lead and develop assigned direct reports, coordinate the country quality network and partner with Commercial, Deliver Operations, Regulatory Affairs, Medical Safety and other stakeholders to address cross-functional challenges.

• Coordinate product complaint and technovigilance activities, including timely intake, escalation, sample returns, investigation support and follow-up, working with accountable functions to meet reporting timelines.

• Coordinate local execution of field actions and recalls with designated process owners, including traceability, customer communication and product reconciliation.

• Use complaint trends and customer quality concerns to guide risk reviews and improvement priorities, and coordinate quality support for distributors and commercial partners.

• Oversee quality across assigned handling, storage, transportation and distribution activities, partnering with Deliver and country teams on warehouse and logistics-provider qualification, quality agreements ...