Sr. Customer Service, Deliver Korea - DePuy Synthes

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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Seoul, Korea, Republic of

Job Description:

About DePuy Synthes

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world.

DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide.

For more information, visit www.depuysynthes.com.

 

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

 

We are searching for the best talent for Sr.

Customer Service, Deliver Korea to be in Seoul.

 

Purpose:

The Sr.

Customer Service Specialist is responsible for providing appropriate solutions to external customers and internal stakeholders regarding order management, ordering systems, and delivery, in accordance with DCM, SOPs, Compliance requirements, and Credo principles.

The role also supports the business in achieving its targets by monitoring key KPIs, conducting data analysis as required, and continuously improving order management processes and systems.

 

You will be responsible for:

1.

Customer Service & Stake...