Manager, Process Excellence

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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Manager, Process Excellence

DePuy Synthes is recruiting for a Manager, Process Excellence, located in Bogotá, Colombia.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

The Manager, Process Excellence, plays a key leadership role in designing, standardizing, and continuously improving commercial and service delivery processes across Global Business Services.

This role supports end-to-end process design, business process management, continuous improvement, and service-quality activities that make work simpler, more consistent, and more effective for customers and employees.

The role's internal capability description emphasizes end-to-end process design, business process management, continuous improvement, and service quality management.

Working across functions and regional teams, this role will translate business priorities into practical process standards and measurable improvement plans.

The role offers the opportunity to shape scalable ways of working, identify automation opportunities, and strengthen operational performance across the DePuy Synthes service model.

Key Responsibilities


* Lead the design and continuous improvement of end-to-e...