Manager, Process Excellence

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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

DePuy Synthes is recruiting for a Manager, Process Excellence, located in Manila, Philippines.

The Manager, Process Excellence, plays a key leadership role in designing, standardizing, and continuously improving commercial and service delivery processes across Global Business Services.

This role supports end-to-end process design, business process management, continuous improvement, and service-quality activities that make work simpler, more consistent, and more effective for customers and employees.

The role's internal capability description emphasizes end-to-end process design, business process management, continuous improvement, and service quality management.

Working across functions and regional teams, this role will translate business priorities into practical process standards and measurable improvement plans.

The role offers the opportunity to shape scalable ways of working, identify automation opportunities, and strengthen operational performance across the DePuy Synthes service model.

Key Responsibilities


* Lead the design and continuous improvement of end-to-end commercial and service-delivery processes across all GBS functions including GBS Finance; GBS HR; GBS Procurement; GBS Commercial, EAO & Master Data Management; Operational Oversight


* Develop and maintain process architecture, process maps, standard workflows, business requirements, controls, decision points, and ownership models


* Identify process variation, duplication, bottlenecks, rework, handoff issues, quality risks, and opportunities to simplify or standardize work


* Use process insights, operational data, customer feedback, and stakeholder insights to prioritize improvement opportunities


* Lead cross-functional process reviews and design workshops with functional and regional partners


* Establish process governance, design standards, documentation expectations, performance measures, and review cadences


* Build and man...