Desktop Support Specialist I

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Job Description:



* Imaging new workstations and system rebuilds


* Package and ship workstations for issuance to users


* Manage and maintain workstation retrieval within our asset management system


* Decommission equipment from the network


* Assist with onboarding users with their new hardware


* Troubleshoot and repair issues related to OS, hardware, network, etc.


* Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.


* Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.


* Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.


* Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.


* Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.


* Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications


* Understanding of desktop imaging technologies for PC deployment


* PC hardware knowledge/experience


* Warehousing experience


* Able to maintain asset tracking or inventory management systems


* Able to package and ship equipment using UPS


* Knowledge of Windows 10 and 11


* Flexible


* Able to lift at least 30lbs.


* Ability to work onsite 100% of your shift


* A+ certified (preferred, not required)


* Active Directory experience (preferred, not required)


* SCCM experience (preferred, not required)

Highlights


* No on-call/after hours


* Fully onsite to support business, as customers are in the office daily


* Customers are internal associates


* Flexible Schedule after training is completed.


* Location: Phoenix, AZ

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to ...