Business Analysis Associate II - Operations Performance Management

The Operations Performance Management team is focused on strengthening how operational performance is measured, managed, communicated, and enhanced across Auto Collections, ARBSO, and related operational areas.

As a Business Analysis Associate II within Operations Performance Management, you will help strengthen reporting accuracy, scorecard effectiveness, project execution, and business visibility.

You will support better decision-making, clearer accountability, and more efficient ways of working.

Your role will also help translate business needs into measurable outcomes by partnering across teams and Lines of Business (LOBs), identifying opportunities for improvement, and supporting a culture of ownership, collaboration, continuous improvement, and stronger overall team output.

Job Responsibilities


* Manage work and projects with ownership and urgency by creating project plans, defining milestones, managing dependencies, identifying risks, and delivering against challenging but achievable timelines.


* Analyze, source, and interpret complex data by identifying authoritative sources, understanding definitions and lineage, validating business meaning, and converting multi-source information into usable insights for reporting and decision-making.


* Ensure reporting accuracy and KPI effectiveness by reviewing queries, calculations, metric logic, system breaks, missing data, and other inconsistencies that may impact business decisions.


* Build, enhance, and modernize reporting solutions by partnering with LOBs to develop meaningful dashboards, scorecards, and Tableau solutions.

Use approved tools to improve data quality, automate manual work, and deliver scalable capabilities.


* Leverage approved AI/LLM tools to increase efficiency, strengthen analysis, summarize findings, support documentation, create reusable prompts or logic, and enhance deliverable quality.


* Communicate and collaborate across teams, business partners, and leadership by translating stakeholder needs into measurable outcomes, providing status updates, escalating risks, managing expectations, resolving issues, and articulating the value and impact of delivered work.


* Develop and apply business knowledge quickly, especially within Auto Collections, ARBSO, and related operational processes, by building a structured learning plan when needed and delivering early impact.


* Lead by example and improve team output by demonstrating accountability, professionalism, collaboration, curiosity, and continuous improvement while sharing best practices and helping others succeed.

Required Qualifications, Capabilities, and Skills


* Bachelor's degree or 5+ years of equivalent experience in business analysis, data and reporting, operations performance management, project execution, or a related field.


* Strong project and work management skills, including the ability to plan work, estimate timelines, prioritize deliverables, mitigate risks, a...