Global Chapter Lead, Marketing Technologies

JOB DESCRIPTION

Chubb is seeking a senior technology leader to define and lead the strategy, vision and evolution of its global Marketing Technology and digital workplace portfolio.

This individual will bring deep expertise in modern marketing technologies, particularly the Adobe technology ecosystem, and a strong understanding of the emerging technologies reshaping marketing organizations globally.

Working closely with Marketing, Communications and business leaders, they will help shape Chubb's Marketing Technology strategy, bringing forward new ideas and identifying opportunities to leverage AI, data, automation and emerging technologies to create new capabilities and enhance customer, partner and employee experiences.

This leader will build and develop the global technical organization needed to deliver that strategy, bringing together teams across platforms, functions and geographies, developing talent and future leaders, and creating a highly collaborative, high-performing organization.

The role will have end-to-end responsibility for the engineering, delivery, production support, operations and continued modernization of a broad portfolio spanning digital experience, marketing automation, CRM, customer data and personalization, SharePoint applications, the corporate intranet and other marketing technologies, ensuring existing platforms and services remain stable, secure, resilient and well supported while continuing to introduce new capabilities.

Key Responsibilities

Platform and Technology Leadership


* Provide strategic leadership for the Adobe technology ecosystem, CRM technologies including Salesforce, and the broader marketing technology portfolio.


* Oversee capabilities spanning digital experience, customer data and insights, personalization, content management, marketing automation, analytics and digital workplace technologies.


* Bring a strong understanding of the global MarTech landscape and the evolving capabilities of AI, ensuring Chubb effectively and responsibly leverages these technologies while identifying new opportunities to transform marketing capabilities, experiences and ways of working.


* Ensure platforms and services are secure, resilient, scalable, well supported and continuously modernized.

Strategy and Organizational Leadership


* Own the global MarTech strategy, operating model, multi-year roadmap and investment priorities, aligned with Marketing, Communications and enterprise technology objectives.


* Build and develop a high-performing global organization, establishing clear roles, accountability and best practices across product, architecture, engineering, delivery and operations.


* Define and implement the target operating model and chapter structure, with KPIs measuring delivery performance, service health and business outcomes.

Engineering, Delivery and Operations


* Establish consistent architecture, engineering, Agile delivery, release management and operational ...