Operations Manager

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:
Full time

Department:
Family Medicine

All Locations:
20 Maverick Square – Cradock Building

Position Summary:
The Operations Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows.

Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience.

Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards.

Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance.

Assist with department’s day to day.


* Template management: Creates, enters and adjust templates and schedules.

Assist with physician coverage of evenings, weekends, and holidays.


* With the medical director develop and distribute the “On Call Schedule” if needed.

Coordinate on call activities as needed


* Reassign PCP as needed.


* Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)


* Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.


* Coordinate a schedule for all nurses, MA’s and clerical support.

This includes processing time off request both planned and unplanned.

Evaluate staffing and work flow daily to determine staffing needs.


* Approves payroll within Workday as needed and directed by AD.


* Manages and communicate employee schedules (FTE grids) with the medical staff office and payroll.


* In coordination with directors’ orientation of all staff to the EMR/MIS department, security access forms for MIS, scheduling of mandatory classes for new employees, and obtain the provider numbers from MIS.

Communication with IT about staff assignments and level of access.


* Evaluate workflows with the Administrative and Medical dire...