Lead Technical Program Manager

Shape Workplace Technology strategy and lead AI-enabled transformation initiatives that improve workplace experience, organizational effectiveness, investment decisions, and business outcomes.

Description

As a Lead Technical Program Manager at JPMorganChase in Corporate Employee Platforms -Workplace Technology, you will shape and execute strategic priorities that transform how workplace technology is planned, delivered, and continuously improved across the firm.

In this role you will combine technology expertise, strategic thinking, AI enablement, business transformation, and program leadership to translate complex challenges into actionable roadmaps and measurable outcomes.

You will use enterprise-authorized AI capabilities, advanced analytics, market insights, and benchmarking, you will identify opportunities to modernize services, simplify processes, strengthen operating models, and improve decision-making.

Using your strong analytical reasoning, financial acumen, and adaptability will enable you to navigate ambiguity, align investments to business priorities, and lead cross-functional initiatives through change.

With advanced communication and stakeholder management abilities, you will influence senior leaders, build productive partnerships, and establish the governance, metrics, and execution discipline required to realize sustainable transformation outcomes.

Job responsibilities


* Develops and executes the Workplace Technology strategic roadmap, translating business priorities, employee needs, technology trends, and organizational challenges into actionable strategies, investment priorities, and transformation plans


* Leads AI-enabled business transformation initiatives that improve planning, decision-making, executive reporting, operational efficiency, service delivery, and workplace experiences


* Identifies and evaluates opportunities to apply enterprise-authorized AI, automation, advanced analytics, and emerging technologies across Workplace Technology processes, products, and services


* Conducts business assessments, market research, benchmarking, scenario analysis, and strategic analysis to identify opportunities, challenge existing approaches, and inform leadership decisions


* Designs and improves operating models, governance, processes, workforce capabilities, and ways of working to strengthen organizational effectiveness, accountability, and execution


* Develops business cases, investment recommendations, funding strategies, forecasts, benefits-realization frameworks, key performance indicators, and executive reporting to support strategic prioritization


* Analyzes portfolio performance, strategic alignment, risks, dependencies, financial considerations, and transformation outcomes, using data-driven insights to recommend corrective actions and optimize investments


* Collaborates with engineering, product, Workplace Technology, Employee Platforms, Global Real Estate, Finance, and busines...