Senior Technology Consultant, On-site, Los Angeles, CA

Senior Technology Consultant, On-site, Los Angeles, CA

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Description 

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management. 

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives.

Exercises significant independent judgment to determine best method for achieving objectives.

May provide team leadership and mentoring to others.

U.S.

Citizenship (federal requirement) 

This role will be 100% on-site at our customer.

The expectation is that their time will be spent on-site M-F 8-5, but will be expected to work outside of typical hours as needed and on-call. 

Key Responsibilities


* Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters. 



* Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems. 



* Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews. 



* Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines. 



* Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations. 



* Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out

Requirements 



* 7+ years of Linux experience with strong hardware troubleshooting skills 



* 3+ years of experience collaborating on projects and working with a team in a technical or service environment 



* Comfortable participating in on-call and standby rotat...