HR Records Lead

Job Summary:

As a member of Allegis Group's HR Shared Services department, the HR Records Lead supervises the daily operations of the HR Records, Custodian of Records, and Unemployment teams and their associated processes.

This role ensures compliance, operational efficiency, and high-quality service delivery across U.S.

and Canadian HR records operations.

The HR Records Lead manages day-to-day responsibilities including establishing individual and team goals, daily task management, and performance development while partnering with operating companies, Field Support and Onboarding leadership, HR, Employee Relations, IS, and Legal to ensure consistent customer support and regulatory compliance.

This position requires functional knowledge of employment personnel file management throughout the employee lifecycle, I-9 and E-Verify compliance, records auditing, subpoena fulfillment, and unemployment claims processing.

The Lead maintains project leadership responsibilities and supports the team in achieving a high level of performance, quality, and business value.

In-Office Requirement:


* Required in-office presence at least 4 days per week

Responsibilities

Essential Functions:


* Supervises, trains, and develops the HR Records, Custodian of Records, and Unemployment teams, establishing clear performance expectations tied to SLAs, quality standards, and productivity metrics

 


* Assigns and balances workload based on volume, priorities, and team capacity; ensures consistent coverage during PTO, turnover, and peak workload periods

 

 


* Conducts performance development plan check-ins, performance evaluations, and career conversations; provides ongoing coaching, feedback, and development planning tailored to varying experience levels across team members

 


* Serves as the escalation point for complex HR Records, Custodian of Records, I-9, E-Verify, and Unemployment issues or inquiries, applying subject matter expertise to resolve or redirect appropriately

 

 


* Monitors team performance using production, error, SLA, and capacity reports; identifies trends, diagnoses root causes of process breakdowns, and implements corrective actions proactively

 


* Develops and maintains strong relationships with operating company field support leadership, as well as Employee Relations, HR, IS, and Legal teams to ensure cross-functional alignment and consistent service delivery

 

 


* Identifies opportunities for increased efficiencies and compliance improvements to reduce business expenses and legal risk; establishes and updates Standard Operating Procedures as needed

 


* Oversees the Unemployment claims team and their engagement with the third-party vendor, ensuring quality and timeliness of claims processing

 


* Oversees Custodian of Records processes, coordinating with Legal, Employee Relations, HR, Payroll, and Workers' Compensation teams on subpoena and records request fulfillment

 

 
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