Spa Supervisor - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality.

Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

Imagine making every day about wellbeing, connection and a little island magic!

We’re seeking a passionate and motivated Salon Supervisor to take the lead in our Salon, bringing energy, enthusiasm and a commitment to excellence to every aspect of the operation.

As a key part of our Spa & Salon team, you’ll be the driving force behind delivering exceptional guest experiences, inspiring your colleagues and ensuring every visit is welcoming, seamless and memorable.

From overseeing daily operations and motivating the team to championing service standards and creating those extra-special VIP moments, you’ll play an important role in bringing our Salon to life.

Reporting and working closely with the Spa Manager, you’ll help drive team performance, training, rostering and operational goals, while ensuring the Salon environment reflects the highest standards of professionalism, care and attention to detail.

If you love making people feel amazing and have the leadership skills to bring out the best in others, this could be the perfect next step for you!

Your day-to-day responsibilities will include, but are not limited to:


* Create unforgettable guest experiences – Inspire your team to deliver exceptional, personalised spa experiences, build genuine guest connections and consistently exceed expectations.


* Lead, motivate and support development of your team –Provide hands-on leadership, support and guidance, encourage a positive team culture, identify training opportunities and ensure the team delivers service excellence.


* Oversee daily Salon operations – Ensure the smooth and efficient running of the Salon, maintaining high standards of service, presentation and professionalism, while managing rosters, bookings and daily operations.


* Drive business performance – Work alongside the Spa Manager to achieve revenue targets, maximise sales opportunities, manage budgets, control expenses and oversee stock levels and inventory.


* Champion quality and continuous improvement –Maintain exceptional standards across all treatments, products, facilities and equipment, ensuring all services are delivered in line with operating procedures and brand standards.


* Bring the Spa & Salon experience to life –Stay across treatments, packages and retail offerings, confidently promote services, encourage rebooking and upselling, and work collaboratively with other departments to deliver an outstanding overall guest experience.

Base rate $37.56 + penalties + loading

See Yourself in Our Team

To be successful in this role, you’ll have:


* Fully qualified, confident ...